Credit notes — when a payment is refunded

A credit note is a corrective tax document (per Czech VAT law, § 45). We issue one whenever an already paid and invoiced payment is being returned — typically when a membership is cancelled shortly after payment, a justified complaint is accepted, or a payment was made by mistake.

How to recognise it

• The header reads CORRECTIVE TAX DOCUMENT (CREDIT NOTE).
• All amounts are negative — an exact mirror of the original document, VAT included.
• It states the number of the corrected document (e.g. Corrected tax document no.: INV-P-2026-00012) and the reason for the correction.
• Credit note numbers start with DOB-P-… for membership documents; for M-live training documents they use the organiser's series (default MLDO-…).

Where to find it

The credit note arrives by e-mail as a PDF to the same address as the original document. You will also find it in Settings → Billing → Invoices with the "Credit note" label, next to the document it corrects.

How to book it

If you keep accounts, book the credit note with the opposite sign against the original document — together they net to zero. The original document remains valid and archived; the credit note corrects it, it does not delete it. There is nothing to pay based on a credit note.

VAT payers: the credit note reduces the tax base and VAT in the period it was issued — that is why it carries a tax point date and the correction reason.

How the money comes back

A credit note is an accounting document — it does not transfer money by itself. The refund happens separately:

• card / A2A payment via Mo.one — refunded to the same payment method,
• bank transfer — sent back to the account the payment came from.

Refunds usually arrive within a few business days of the credit note being issued.

Credit notes and your access

A credit note does not automatically end your membership or reservation — we always agree on the next step with you (e.g. the membership runs until the end of the period, or ends on the refund date). You can see your membership status in Settings → Billing.

Frequently asked questions

I received a pro forma invoice and never paid it. Will I get a credit note? No — a pro forma invoice is not a tax document, so it is never credited. An unpaid order is simply cancelled and nothing further follows from it.

Can one document have multiple credit notes? Not here — we issue at most one credit note per document, for the full amount.

Do AI credits or other benefits come back too? Credits and benefits are handled case by case — the credit note itself does not change them. Contact support and we will sort it out.